April 2011

Do you listen to compassion warnings?

In my entry about how to conquer negativity I shared that one of the best antidotes to negativity is Compassion. This week I have been working in Georgia. I have heard many conversations about tornado warnings, the importance of listening to warnings, and stories of what happens when people don't listen. I wonder if we are as concerned about listening to compassion warnings.

I have felt my compassion growing as I hear more stories about the damages brought by the series of storms in the South of the country. Probably because the path of destruction left by last week tornados is not too far from where I have been working, I have followed the news more closely. Continue reading »

3 Obstacles to change you can't afford to ignore

Some motivational quote about obstacles and overcoming them HERE

As I work with different leaders and organizations a common complaint I hear is how much people resist change. Do you experience the same? If you are trying to change something in your organization, and are having a hard time, this post is especially for you.

If you think about it, all resistance is composed of ambivalence. Once you are totally committed, there is no resistance. The most common reasons for feelings of ambivalence are: Continue reading »

Pay attention to your thoughts before opening your mouth

No Silence

We have the ability to communicate our thoughts in real time. We don’t need to plan what we’re going to say beforehand. This is great when we are brainstorming, or when there is an emergency and we need to issue a warning. It can be a problem when what we say is something we later wish we had either not said, or said differently. Continue reading »

Why investing in effective business communication makes sense

Why is effective business communication important for business? Good communication matters because business organizations are made up of people. For people to work well together, they need to be able to communicate effectively. Robert Kent, former dean of Harvard Business School said, “In business, communication is everything.” Continue reading »

From Manager to Leader bootcamp: How to make the leap from where you are to where you want to be

A coaching program to propel you forward for heightened success.

You are a great manager and are on top of your game. But you have just been passed over for a promotion, or will like to jump to the next level of leadership. You may not realize it, but there are essential habits that you need to cultivate to be able to raise to the next level in your career.

If you are like many leaders I work with you find personal change and development difficult because you may. . .

Six traits of an emotionally mature leader

thinker

Around 50 years ago Dr. O. T. Binkley, professor of Christian ethics at Southeastern Baptist Theological Seminary, offered 6 marks of an emotionally mature person. These traits are so timeless and important that every leader should strive to possess and cultivate them. The leaders who have them, will likely be the most successful. Continue reading »

Customer service lesson at Costa Maya

Thursday we spent the day on the beach at Costa Maya, Mexico. Besides experiencing the crystal clear warm waters, it was refreshing to receive hospitality at it’s best. They were a living lesson about customer service.

A short taxi drive took us from the dock to the beach. The moment we got to the beach, Manuel, a very warm and kind host welcomed us, and took us to a great spot under a palapa (circular open structure with a roof made of dry palm leaves). Beside the table and chairs under the palapa, he also brought us a couple of lounge chairs to lie on and soak up the sun. Continue reading »

Lessons from Belize

I’m on a Cruise in the Caribbean. Today our port was Belize City. This port has shallow waters close to land, therefore, the cruise ship anchors way out at sea. Small motor boats come to take the passengers ashore.

On our way back to the ship an interesting incident happened. We were almost alongside our ship. Several passengers had gotten up to take pictures. The captain of the boat was idling the engine instead of finishing his approach to the ship. After awhile it became clear to me that for security reasons, he was waiting for people to sit down, and he would not make the final approach until nobody was standing. Continue reading »

You are here

A coaching program to propel you forward for heightened success.

You are a great manager and are on top of your game. But you have just been passed over for a promotion, or will like to jump to the next level of leadership. You may not realize it, but there are essential habits that you need to cultivate to be able to raise to the next level in your career.