Communication is challenging enough without having to deal with mixed messages. The problem with mixed messages is that you are left not knowing which of the messages to believe and/or respond to.
For example:
- Someone on your team agrees that what you want done has high priority and it will get done right away. . . A week later it’s still not done.
- Another person tells you he loves the project he’s working on at the moment, but his facial expression and body language conveys anger.
- You say to the person that has just come to your office that you certainly have time to listen. . . but you keep looking at your computer.
As a leader, you need to make sure your words and actions match. You also need to convey your message with your head and your heart. Your words and your feelings need to match. Don’t try to discount your feelings, because they have a way of sneaking out and confusing people if they are different from your verbal message.
Remember. . .
Clear messages help both you and your people. Mixed messages are confusing and can be dangerous. Don't send mixed messages! Make sure that what you say, what you feel, and what you do send the same clear message!
Photo by: CMMooney