The second obstacle to change I mentioned in my April 24 post is Exclusion. Today we are going to see how the simple idea of inclusion changes everything.
I believe one of the reasons so many change efforts are failing is because we are trying to make 21th century changes with a 20th century mindset. We are in a different era of Globalization, where the Internet is a way of life. Continue reading »
In my entry about how to conquer negativity I shared that one of the best antidotes to negativity is Compassion. This week I have been working in Georgia. I have heard many conversations about tornado warnings, the importance of listening to warnings, and stories of what happens when people don't listen. I wonder if we are as concerned about listening to compassion warnings.
I have felt my compassion growing as I hear more stories about the damages brought by the series of storms in the South of the country. Probably because the path of destruction left by last week tornados is not too far from where I have been working, I have followed the news more closely. Continue reading »
As I work with different leaders and organizations a common complaint I hear is how much people resist change. Do you experience the same? If you are trying to change something in your organization, and are having a hard time, this post is especially for you.
If you think about it, all resistance is composed of ambivalence. Once you are totally committed, there is no resistance. The most common reasons for feelings of ambivalence are: Continue reading »
We have the ability to communicate our thoughts in real time. We don’t need to plan what we’re going to say beforehand. This is great when we are brainstorming, or when there is an emergency and we need to issue a warning. It can be a problem when what we say is something we later wish we had either not said, or said differently. Continue reading »
Why is effective business communication important for business? Good communication matters because business organizations are made up of people. For people to work well together, they need to be able to communicate effectively. Robert Kent, former dean of Harvard Business School said, “In business, communication is everything.” Continue reading »
Around 50 years ago Dr. O. T. Binkley, professor of Christian ethics at Southeastern Baptist Theological Seminary, offered 6 marks of an emotionally mature person. These traits are so timeless and important that every leader should strive to possess and cultivate them. The leaders who have them, will likely be the most successful. Continue reading »
Thursday we spent the day on the beach at Costa Maya, Mexico. Besides experiencing the crystal clear warm waters, it was refreshing to receive hospitality at it’s best. They were a living lesson about customer service.
A short taxi drive took us from the dock to the beach. The moment we got to the beach, Manuel, a very warm and kind host welcomed us, and took us to a great spot under a palapa (circular open structure with a roof made of dry palm leaves). Beside the table and chairs under the palapa, he also brought us a couple of lounge chairs to lie on and soak up the sun. Continue reading »
