Are you problem focused or solution focused?
If you talk to two people in conflict, many times they get bogged down in explaining to you how much better each one of them can see the problem, and who’s fault it is. It’s very easy to get sucked into the “perfect problem” syndrome. You can spend huge amounts of time just unraveling all the nasty knots of the problem. Continue reading »

This semester I have been teaching a Psychology class at the University of Delaware. Reviewing again the main principles and best practices of teaching and learning, reminded me of a universal truth you can’t escape: 
If as a leader you are spending a lot of your time in efforts to convince people to do what you want them to do, you are probably wasting your words and your time.

Most workplaces I visit acknowledge the need for